To ensure the finest care possible, as a patient receiving La Pharmacie services, you should understand your role, rights, and responsibilities involved in your own plan of care.

Consumer Bill of Rights

• To select those who provide you with pharmacy services.
• To know about the philosophy, characteristics, and scope of the services La Pharmacie provides, including specific limitations on those services.
• To be fully informed in advance about care/service to be provided, including the disciplines that provide the care.
• The right to identify the staff member of La Pharmacie and their job title, and to speak with a supervisor of the staff member if requested.
• To be informed, both orally and in writing, in advance of service being provided, of the charges, including payment expected from your insurance or other third-parties and any charges that you will be responsible for.
• To receive administrative information regarding changes in or termination of La Pharmacie services.
• To be informed of consumer rights under state law to formulate an Advanced Directive, if applicable.
• To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference, or physical or mental handicap.
• To be treated with friendliness, courtesy, and respect by every individual representing our pharmacy.
• To be provided with adequate information from which you can give your informed consent for the commencement, continuation, transfer, or termination of services.
• To express concerns, complaints, or grievances regarding treatment or care, disrespect of person or property, or to recommend modifications to your pharmacy services, without restraint, interference, coercion, discrimination, or reprisal.
• To request and receive complete and up-to-date information related to your medication or risks associated with the medication.
• To receive services promptly and professionally, while being fully informed of our pharmacy’s policies, procedures, and charges.
• To speak with a pharmacist upon request.
• To request and receive data regarding treatment, services, or costs thereof, privately and confidentially.
• To be given information about the uses and disclosure of any information in your record that could be considered Protected Health Information, and to have your prescriptions and other information remain private and confidential except as required or permitted by law.

Consumer Responsibilities

• To provide any forms that are necessary to participate in the mail service pharmacy program, as applicable and as required by law.
• To provide accurate and complete information, including clinical and contact information required for processing your prescription, and to notify the pharmacy of any changes to this information.
• To agree to a schedule of services and report any cancellation of scheduled deliveries.
• To accept responsibility for your actions if refusing treatment or not complying with prescribed services.
• To respect the rights of pharmacy personnel.
• To notify your physician and the pharmacy of any potential side effects and/or complications.